Incidents in the Cloud: deal with them!
Your investments in innovation must be protected. Leaving them to chance is never a good idea.
Downtime of mission-critical services results in lost revenues, increased costs, reduced customer trust, and internal and external dissatisfaction.
Knowing that your workloads are continuously monitored and that clear processes are in place for timely intervention allows you to focus your time and resources on your core business.
beSharp provides 360° support that integrates with your business strategy to ensure business continuity, operating at the application, infrastructure, and consulting levels.
OVERVIEW
Key Insights.
01. 99% reliability is not enough.
A system that is available 99% of the time over a year is still unavailable for about 4 days. What impact would 4 days of service downtime have on your business?
02. In some contexts, Business Continuity is a must-have.
- Fintech: access to funds and the ability to perform transactions must always be guaranteed.
- Healthcare: more and more lives depend on technology.
- E-commerce: the shop must always be available and efficient, or customers will go elsewhere.
- Manufacturing: just a few minutes of production downtime can be extremely costly.
- Global services: global business expansion is an opportunity to seize, not a cost to bear (Global IT).
- Energy, Utilities & Telco: how long can you afford your service to be unavailable?
OUR VALUE PROPOSITION
Continuous support, tailored interventions,
zero
surprises.
Our support team is made up of
highly certified Solutions Architects and DevOps engineers. Since 2011, we have been
building reliable, resilient, and highly available infrastructures on AWS every day.
With the same level of care, we will keep your infrastructure always up &
running through a process shaped by our experience.
- Follow the Sun 24×7×365: a dedicated team available 24/7, always ready to act to ensure your business continuity.
- Business Hours? Happy Hours: for workloads that only need to be available during working hours, we offer the classic 8×5 support, available from 9 a.m. to 6 p.m., or based on custom working hours needs.
- Proactive: never miss an unexpected event thank to our proactive support. Through an alerting system configured according to your workload types, your dedicated support team will intervene promptly and fully autonomously.
- Reactive: if you notice something isn’t right with your infrastructure, report it through your dedicated Help Desk portal. We will intervene according to the agreed SLA. As Murphy’s Law teaches us, “anything that can go wrong, will go wrong.” That’s why you don’t have to worry about the number of tickets opened—our support has no limits.
Benefits
While you focus on the business,
we take care of
the rest.
When your business cannot afford downtime, your infrastructure must always stay one step ahead. With beSharp, you prevent risks, manage change, and support business evolution.
Prompt, tailored
intervention
intervention
Does your workload have unique
requirements? beSharp assigns a dedicated team of highly certified
Solutions Architects and DevOps engineers, ready to intervene according
to the agreed SLA, providing root cause analysis and corrective actions.
Fast intervention, no surprises.
1
Proactivity
Thanks to custom-configured monitoring and
alerting systems, we don’t wait for something to go wrong; we
identify risks early and propose mitigation strategies.
2
Worry-free reliability
With beSharp’s AWS 24/7 support, you
know there’s always someone by your side. We monitor, intervene,
and resolve issues when it truly matters, reducing risks and unexpected
events.
3
Next Step
FUTURE-PROOF.
1
Workload analysis
We analyze your infrastructure to identify weak points and assess critical thresholds for your most important workloads, enabling timely alert activation so we can act before an incident impacts your business.2
Team assignment
We assign a dedicated, always-on-call beSharper team to your infrastructure, ready to intervene whenever an alert signals anomalies.3
Periodic report delivery
On a regular basis, we provide reports highlighting potential improvements, ensuring your infrastructure stays aligned with technological evolution. Is everything clear?
PROUD2BE
CLOUD!
Curious about this?
Read examples of practice implementation on our
blog Proud2beCloud!